Responsible Gaming

1

Gamble for entertainment

Gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and past results do not predict future results. A losing run does not mean that a win is due, while a previous win does not make another win more likely. It is important to treat every wager as entertainment rather than as an investment or source of income.

Only use funds that are available after essential costs such as rent, food, bills, transport and other commitments have been paid. Never use borrowed money, credit intended for necessities or money set aside for someone else. If gambling would affect your ability to meet everyday expenses, it is time to stop and seek support.

Practical ways to stay in control

• Decide how much money and time you will spend before you begin.
• Set a budget for gambling and do not increase it during a session.
• Keep gambling separate from household, savings and emergency funds.
• Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
• Do not chase losses by increasing bets or continuing to play for longer.
• Keep a record of deposits, wagers, wins and losses so you have a realistic view of your activity.
• Avoid gambling as a response to financial pressure, loneliness, boredom or difficult emotions.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

A limit is most effective when it is decided calmly, before gambling begins. Once a limit has been reached, stop for the relevant period rather than changing the limit to continue playing. You can contact Playcroco Casino through the available account support channels to ask about safer-gambling tools, account restrictions or a break from play.

2

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can happen to anyone, including people who previously felt fully in control. Recognising changes early can make it easier to take action. You do not need to wait until a serious problem develops before asking for help.

Some warning signs may include spending more time or money gambling than planned, thinking about gambling throughout the day, or feeling restless when trying to stop. Other signs include hiding gambling activity, borrowing money, selling belongings, missing bills, arguing with family or friends, neglecting responsibilities or returning to gambling to win back money that has been lost.

• You regularly exceed your planned budget or play for longer than intended.
• You feel unable to take a break or stop when you want to stop.
• You increase your stakes to experience the same excitement.
• You chase losses or believe a big win will solve money problems.
• You feel anxious, guilty, secretive, irritable or low because of gambling.
• You use gambling to escape stress, sadness or other personal difficulties.
• Gambling affects sleep, work, study, relationships or daily responsibilities.
• You borrow money, miss payments or experience financial hardship because of gambling.
• Family members, friends or colleagues express concern about your gambling.

If any of these signs sound familiar, stop gambling and consider using account restrictions or self-exclusion. Speak with a trusted person and seek professional advice. Trying to manage the situation alone is not necessary, and asking for help is a practical and responsible step.

3

Safer-gambling tools and account controls

Playcroco Casino may provide account features designed to help players manage their gambling. Depending on the service and your account, these may include deposit limits, wagering or loss limits, session reminders, activity history, cooling-off periods and self-exclusion. Availability, conditions and processing arrangements can vary, so check the information shown in your account or contact support through the website.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. Consider setting a limit before depositing and choose an amount that fits comfortably within your personal entertainment budget. Do not set a limit based on the amount you hope to win. If you have reached a limit, do not try to bypass it by opening another account or using another person's payment method.

Cooling-off periods and breaks

A temporary break can provide time away from gambling and help you review your habits. During a cooling-off period, do not create alternative accounts or ask another person to gamble on your behalf. Use the time to review your finances, talk with someone you trust and consider independent support if gambling has caused concern.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a specified or extended period. If you request self-exclusion, follow the instructions provided and do not attempt to access the service through another account. Account restrictions are intended to support your decision, but they work best when combined with practical steps such as blocking gambling payments, removing gambling applications and seeking professional help.

Playcroco Casino may ask for information needed to apply a restriction safely and accurately. Restrictions may affect access to your account and services. They should not be cancelled or reduced simply because you are experiencing an urge to gamble. If you believe an account control has not worked as intended, contact support promptly and explain the issue.

4

Support in Australia and our commitment

If gambling is affecting you or someone close to you, independent help is available in Australia. You can contact a recognised gambling-help service, speak with a qualified counsellor or ask your doctor about appropriate support. You may also wish to contact a financial counsellor if gambling has contributed to debt, missed payments or other money concerns. Search for current Australian gambling-support services through official government or community health websites.

If you feel overwhelmed, unsafe or at risk of harming yourself, contact emergency services or a crisis support service in Australia immediately. If you are supporting another person, listen without judgement, encourage professional help and avoid lending money to fund gambling. Support is available for family members and friends as well as for people who gamble.

Our approach

Playcroco Casino aims to provide clear safer-gambling information and promote responsible account use. We may monitor account activity for indicators of gambling harm and may contact players where appropriate. We may also apply account checks, restrictions or other safeguards when required by our policies or applicable Australian requirements. These measures are intended to reduce risk, but no system can identify every concern or replace personal responsibility and professional support.

Players must provide accurate information, use only their own account and payment methods, and follow all account rules. Gambling is not suitable for everyone. You must meet the applicable minimum age requirement and should not gamble if you are underage, self-excluded or unable to manage the activity safely. If you have questions about limits, breaks, self-exclusion or safer-gambling options, use the support channels available on the Playcroco Casino website.

The most important step is to act early. Set a limit before you play, stop when the limit is reached and ask for help if gambling no longer feels like entertainment.